Mechanical Protection Plan
Know your cover
Your plan documents explain the cover that applies to your vehicle. If you are unsure which plan you hold, contact the dealership that supplied your plan.
Current cover
For purchases from 1 November 2026.
Previous cover
For purchases from 1 July 2019 - 31 October 2026.
Mechanical Protection Plan
Eligible vehicles sold from participating Suttons dealerships have a Mechanical Protection Plan (MPP), and this provides our customers with valuable additional protection. Each Mechanical Protection Plan has specified claim limits and total claim limits [as provided in the documents at time of sale].
To keep your Mechanical Protection Plan (MPP) valid, ‘vehicle servicing’ must be completed at a Suttons location in line with the manufacturer's servicing specifications.
MPP – Mechanical Protection Plan | NRA – National Roadside Assistance
The Mechanical Protection Plan (MPP) helps protect eligible vehicle owners against the cost of covered mechanical repairs after the applicable manufacturer's or statutory warranty period ends, provided servicing requirements are maintained.
Standard Plan
- Complimentary with eligible pre-owned vehicle purchase.
- Limited covered component list.
- Maximum claim value: $1,000 per claim.
- Total claim limit: $3,000.
- Service Activated National Roadside Assistance while MPP remains active.
Platinum One Plan
- Covers components covered by the manufacturer's new vehicle warranty (excluding paint and trim).
- Maximum claim value: $6,000 per claim.
- Total claim limit up to the vehicle purchase price.
- Service Activated National Roadside Assistance (up to 10 years depending on plan type).
- Available in 3 year / 200,000km or 5 year / 200,000km terms.
Standard MPP Covers a selected list of major mechanical and electrical components. Refer to your MPP Agreement for the full list of covered components, claim limits and exclusions.
Platinum One MPP Covers components that would typically be covered under the manufacturer's new vehicle warranty, excluding paint and trim. Refer to your MPP Agreement and Manufacturer's Warranty Handbook for exclusions and coverage details.
MPP does not cover:
- General wear and tear.
- Routine servicing and maintenance.
- Paint, trim and cosmetic items.
- Damage caused by misuse, neglect or accident.
- Items specifically excluded under the MPP Agreement.
Refer to your MPP contract for complete terms, conditions and exclusions.
- The vehicle must be serviced only within the Suttons group from the date of delivery.
- The vehicle must be serviced in accordance with the manufacturer’s service schedule
- Service must be carried out by time OR kilometres, whichever comes first.
If the component is covered, the diagnostic fee may be able to be included in the labour charge (provided it is not excessive). However, if the issue is not covered under the plan, the customer will be responsible for paying the diagnostic fee.
- Coverage period as stated on the MPP contract
- Standard | 3 years / 200,000 km, whichever occurs first.
- Platinum One | 3 years / 200,000 km or 5 years / 200,000 km, as specified in the contract.
- The MPP & NRA contract becomes active from vehicle delivery.
- MPP benefits become available upon expiry of the manufacturer's warranty.
- For eligible pre-owned vehicles not covered by a manufacturer's warranty, MPP benefits become available upon expiry of the applicable statutory warranty.
- MPP remains active until the contract term expires, the kilometre limit is reached, or a required scheduled service is missed.
- Service Activated National Roadside Assistance remains active only while the MPP remains active and all servicing requirements continue to be met.
The vehicle must be serviced at a participating Suttons dealership from the date of purchase.
If a covered component suffers a covered failure, it may be repaired or replaced in accordance with the terms and conditions of the plan, using parts of similar quality and functionality, subject to claim approval and applicable plan limits.
If you believe your vehicle has experienced a covered failure:
- Contact your preferred Suttons Service Centre.
- Book an inspection of the vehicle.
- The repair will be assessed against the terms of the MPP.
- If approved, repairs will be completed in accordance with the plan limits and conditions.
Vehicle Eligibility
MPP is available on eligible vehicles from brands represented within the Suttons portfolio of brands, subject to vehicle age, kilometres and product eligibility requirements.
Generally:
- Eligible pre-owned vehicles must be less than 10 years old and have travelled less than 160,000 km.
- Eligible new and demo vehicles must meet the applicable age and kilometre requirements.
- Porsche, Land Rover and Jaguar vehicles are excluded from MPP.
- Eligibility is determined at the time of vehicle purchase.
Compare Our Plans
Standard
Eligible pre-owned vehicles
- Eligibility
- Pre-owned vehicles under 10 years old and with fewer than 160,000 km.
- Parts covered
- Limited covered components. Refer to the component list in your plan documents.
- Term
- 3 years / 200,000 km.
- Per claim limit
- $1,000
- Total claim limit
- $3,000
- National Roadside Assist
- Platinum roadside assistance while your MPP is active.
- Price including GST
- Included with eligible pre-owned vehicle purchases.
Platinum One
Eligible pre-owned vehicles
- Eligibility
- Pre-owned vehicles under 10 years old and with fewer than 160,000 km.
- Parts covered
- Components covered by the manufacturer's new vehicle warranty, excluding paint and trim. EV battery included.
- Term options
- 3 years / 200,000 km or 5 years / 200,000 km.
- Per claim limit
- $6,000
- Total claim limit
- Up to the vehicle purchase price.
- National Roadside Assist
- Up to 10 years Platinum Plus roadside assistance, subject to the applicable plan conditions.
- Price including GST
-
3-year plan: $1,599
5-year plan: $1,999
Platinum One NUSED
New, demo and selected pre-owned vehicles
- Eligibility
- New and demonstrator vehicles, plus selected pre-owned vehicles under 2 years old and with fewer than 30,000 km. *Excludes New and demo Toyota.
- Parts covered
- Components covered by the manufacturer's new vehicle warranty, excluding paint and trim. EV battery included.
- Term options
- 3 years / 200,000 km or 5 years / 200,000 km.
- Per claim limit
- $6,000
- Total claim limit
- Up to the vehicle purchase price.
- National Roadside Assist
- Up to 10 years Platinum Plus roadside assistance, subject to the applicable plan conditions.
- Price including GST
-
3-year plan: $1,299
5-year plan: $1,499
Plans end when the applicable term expires or the vehicle reaches 200,000 km, whichever occurs first. Eligibility, covered components, claim limits, servicing requirements and exclusions are subject to the applicable plan documents.
*Platinum One NUSED excludes New and demo Toyota
Factory Warranty Date
The Factory Warranty Start Date is displayed on your MPP Contract. The determined Factory Warranty End Date corresponds to the expiration of the Standard New Car Warranty. For vehicles with an Extended Manufacturer New Car Warranty (such as those with manufacturer loyalty-based servicing), please submit any requests for plan extensions to our dedicated Customer Care team at www.suttons.com.au/customercare for review.
National Roadside Assistance
Eligible MPP plans include National Roadside Assistance.
Roadside Assistance remains active while:
- The MPP remains active.
- Scheduled servicing requirements are met.
- The vehicle continues to satisfy the conditions of the plan.
Refer to your MPP documentation for the level of roadside assistance included with your plan.
Platinum
- 50 km service radius
- Full benefits
- Includes basic extras cover
Platinum Plus
- 250 km round trip (125 km service radius)
- Maximum benefits
- Includes top extras cover
- If services are not carried out as per the manufacturer service schedule, the National Roadside Assistance plan will also be cancelled.
- The National Roadside Assistance app is available to provide customers with easy access to their roadside assistance plans.
- Initiate a request for assistance directly from your mobile phone. The app simultaneously allows you to use the GPS functionality of your phone to automatically provide your location.
Do you need assistance?
The National Roadside Assist team is available 24 hours a day, 7 days a week and can be contacted via the app, phone or website.
To keep your National Roadside Assistance Plan valid ‘vehicle servicing’ must be completed at an Authorised Suttons location in line with the manufacturer's servicing specifications. You can renew your National Roadside Assistance Plan yearly, [in line with MPP Policy], by simply returning your vehicle to your Authorised Suttons Service Center for its annual scheduled services. Each time you do, you’ll be enrolled for a further year of Roadside Assistance. Your membership will remain valid for one year following your scheduled service, and will be renewed if Authorised Suttons Service Center completes your next scheduled serviced within one year.
SERVICE CENTRES
At all Suttons dealerships, we provide you with a relaxing environment to drop off your vehicle or wait for your service/repair to be completed. The professional team at Suttons knows your vehicle inside and out so if you need your car serviced, speak with our team or request a service booking online.
Request Booking
Who do I contact for assistance?
Contact Customer Care for assistance or escalations at customercare@suttons.com.au
Disclaimers
MPP Benefits commence from when you collect your new vehicle and will remain valid while you meet the conditions of your Mechanical Protection Plan. The National Roadside Assist policy is not transferable to another vehicle or another owner.
The information on this page is a general summary only and does not replace the terms and conditions of your Mechanical Protection Plan Agreement.
Coverage, claim limits, eligibility requirements and exclusions vary depending on the product purchased. In the event of any inconsistency, the MPP Agreement issued at the time of sale will apply.
Refund Policy
Subject to the General Conditions, and in the event that this Plan is terminated before the Customer has made any claim, or is not in the final six months or 10,000km of the Plan period, then upon receipt of a written request from the Customer, the Company will process a sliding scale refund of the fees paid by the Customer, calculated as shown below. If the Plan fee is financed, any refund will be paid to the financier or whomever the financier directs us to pay.
| Conditions to be met | Refund |
| Plan terminated less than 1 year from date of Plan commencement AND nominated vehicle has travelled less than 20,000 kms from odometer reading at delivery | 70% of Fees paid by Customer for the Plan |
| Plan terminated less than 2 years from date of Plan commencement AND nominated vehicle has travelled less than 40,000 kms from odometer reading at delivery | 50% of Fees paid by Customer for the Plan |
| Plan terminated less than 3 years from date of Plan commencement AND nominated vehicle has travelled less than 60,000 kms from odometer reading at delivery | 30% of Fees paid by Customer for the Plan |
| Plan terminated less than 4 years from date of Plan commencement AND nominated vehicle has travelled less than 80,000 kms from odometer reading at delivery | 10% of Fees paid by Customer for the Plan |
| Plan terminated less than 5 years from date of Plan commencement AND nominated vehicle has travelled less than 100,000 kms from odometer reading at delivery | NIL |
| Plan terminated earlier than the commencement of the Plan date AND kms | Full refund less cancellation fee. (Cancellation fee is the lesser of $300 or 30% of the purchase price) |